Case studies

Work we've shipped. Numbers we'll defend.

Representative engagements, anonymized at the client's request. Every case is real. Every number is measurable. If we could not measure it, we would not write it.

Hospitality AI Voice Booking automation Multilingual

AI voice agent captures 100% of after-hours enquiries for 200-property operator

A short-let operator with 200+ properties was losing a quarter of inbound enquiry volume to missed after-hours calls. We deployed a multilingual AI voice agent on a dedicated line. Every call is answered inside 2 seconds. Qualified leads are pushed to the PMS with pricing, dates, and guest intent.

answer rate: 24/7
booked revenue lift: +28%
avg. answer time: <2s

E-commerce AI Support WhatsApp Zendesk

72% of Tier-1 support deflected without damaging CSAT

A mid-market DTC brand was buried under "where is my order" tickets. We trained an AI support stack on their help center, policy docs, and 90 days of past tickets. It handles order status, returns, size questions, and refund eligibility — with clean handoff to humans on anything genuinely hard.

Tier-1 deflection: 72%
CSAT lift: +0.4
avg. first response: 60s

B2B SaaS Claude Internal tooling RAG

Internal Claude copilot that reads every support ticket before the humans do

A 60-person SaaS company had too many tickets and too little pattern recognition. We built a Claude-powered internal copilot that reads every ticket, classifies it, drafts a response, flags potential churn signals, and surfaces product bugs to engineering with clean repro steps.

tickets handled per agent per day: 3.5×
NPS lift in Q1: +1.1
cost per ticket auto-drafted: $0.08

Home services Automation Stripe n8n

Quote-to-collected in minutes, not days

A home-services company with a 40-person ops team was losing quotes to slow follow-up. We automated the full pipeline: inbound lead capture, automated quote generation, scheduled follow-up, dispatch, invoicing, and payment collection. Ops team stopped copy-pasting. Conversion went up.

manual work reclaimed: 25 hrs/wk
quote-to-booked conversion: +18%
avg. quote-to-cash shortened: 3 days

Real estate Custom CRM Supabase Next.js

Custom operator portal replaces 4 SaaS tools and 12 spreadsheets

A mid-size real estate operator had client, property, vendor, and finance data spread across Trello, HubSpot, three spreadsheets per property, and a WhatsApp group that nobody wanted to admit was the source of truth. We built a custom portal around how they actually work. SaaS bill went down. Everyone knows where anything is now.

tools consolidated: 4 → 1
SaaS cost: -62%
new hire onboarding: 2 days

Healthcare AI Voice Bilingual Healthcare

AI reception and triage for a multi-clinic group

A multi-clinic group wanted 24/7 reception without the overhead. We deployed a bilingual AI voice + chat stack that handles booking, rebooking, insurance pre-screening, and common pre-visit questions. Escalates to humans cleanly. Captures everything in their existing patient system.

calls fully resolved by AI: 92%
appointment fill rate: +19%
missed after-hours calls: 0

In their words

What clients say after the dust settles.

"I was sceptical about AI voice agents — I'd heard horrible demos. PRHO's agent is better than my best receptionist, and I'm not exaggerating."

Operations Director

Hospitality

"We've worked with four agencies over five years. PRHO is the first one that delivered in weeks instead of quarters, without pushing endless change orders."

CEO

Real estate

"They told us NOT to use AI for one workflow we thought was our top candidate. That call alone saved us three months of wasted effort."

COO

B2B SaaS

Start where it pays back fastest

Let’s find the automation that moves your biggest number.

Free 30-minute call. We review your stack, point at the 2–3 highest-ROI automations, and tell you honestly whether we’re the right team to build them.

Book a free consultation See services