Hospitality and holiday rentals
Check-in info, WiFi codes, local recommendations, damage claims, late-checkout requests — handled in seconds.
AI Customer Support
Resolve 70%+ of tickets automatically. Keep the ones that matter.
Your support inbox is a mix of "where is my order" and genuine human problems. The first group is 70% of volume and 0% of loyalty. We automate it properly — trained on your product, policy, and historical tickets, with safe handoff the moment it matters. Your humans get to do the work that actually earns love. WhatsApp and Telegram bots, email, live chat, and phone — all running on the same brain.
What's included
Capabilities
- Omnichannel coverage: WhatsApp bots, Telegram bots, email, chat, SMS, voice
- Claude + OpenAI powered, RAG-grounded answers from your help center and SOPs
- Ticket triage, tagging, routing, and drafting
- Auto-escalation with full context to human agents
- CSAT, deflection, and resolution-time dashboards
- Multilingual support out of the box
What you walk away with
Outcomes
- First response time: under 30 seconds, always
- 60–80% automated resolution on Tier-1 tickets
- Humans see a 2–3× CSAT lift on the tickets they still take
- Support cost per ticket drops 40–70%
Where it fits
Typical use cases we deliver against.
Every business is different. Every build is tailored. These are the patterns we see most often — and where we move fastest.
E-commerce
Order status, returns, size questions, discount policy, and product Q&A — grounded in your catalog.
SaaS
Tier-1 deflection on common issues, triage on bug reports, and instant handoff to engineering with repro steps.
Healthcare concierge
Appointment changes, prep instructions, insurance pre-screening — compliant and warm.
Tooling
The stack we lean on for this.
We are tool-agnostic. These are the defaults we know deeply and can deploy with confidence. Your team's existing stack almost always fits in.
Claude OpenAI WhatsApp Business API Telegram Bot API Zendesk Intercom Freshdesk HubSpot Pinecone
FAQ
About AI Customer Support
What if the AI answers wrong?
We train on your content only, cite sources, and auto-escalate on low confidence. Every answer is logged and reviewable. You can correct and re-train in minutes.
Does it work on WhatsApp?
Yes — official WhatsApp Business API, with full media, templates, and proactive messaging.
Can it do more than answer?
Yes. Cancel orders, reschedule bookings, issue refunds, update addresses — any action your API supports.
Related services
Often paired with
Web Apps & Websites
Marketing sites that rank. Dashboards that scale. Portals that save hours.
From conversion-focused marketing sites to full internal platforms — fast, accessible, AI-enabled by default.
- High-performance marketing sites (Astro, Next.js)
- Custom web apps and SaaS platforms
- Internal portals, admin dashboards, operator tools
Mobile Apps with AI
iOS and Android apps people actually open twice.
Native-quality mobile apps built with React Native or Swift/Kotlin, with AI features designed into the core loop.
- iOS and Android from one codebase (React Native) or native per platform
- Push notifications, deep linking, and in-app messaging
- Offline-first architecture and sync
Custom CRM & Operator Portals
Purpose-built software for how your business actually works.
When Salesforce is too much and spreadsheets are not enough — we build the exact portal your ops team needs.
- Custom data models that match how you actually operate
- Role-based access control and audit trails
- Booking, dispatch, and job management dashboards
Start where it pays back fastest
Ready to scope a ai customer support project?
30-minute call. We'll ask sharp questions, point at the quickest win, and tell you honestly whether we're the right team.