01
Discover
Day 1 — often the same call For most projects, this is a single 30–60 minute call. You tell us what you need; we tell you exactly what it'll cost, how long it'll take, and what you'll get — in writing, before you hang up. For larger systems we run a paid 2–3 day deep-dive — and you keep the deliverable even if you decide not to go further.
- Clear picture of how the work currently flows through your business
- Prioritised list of what to build first — and what to skip
- Honest 'go / don't-go' call on each one
- Fixed price and timeline for the build phase — no surprises later
- A handover document your team can use even if we never speak again
02
Design & build
Days 2–7 We design the whole thing — what it looks like, how it connects to the tools you already use, the rules it follows — and put a working version in front of you within 48 hours. You test it, break it, tell us what's wrong before it ever touches real customers.
- A working version you can click through and try
- Designs you've reviewed and approved
- Plan for connecting it to every system it needs (CRM, billing, calendar, etc.)
- Clear measure of what success looks like, with the numbers we'll track
- Tightened scope ready for launch
03
Launch
Final days We turn it on for real users with safety nets in place — round-the-clock monitoring, instant rollback if anything breaks, and a phased rollout so a small group sees it first. Your team gets trained on short videos and a live walkthrough. Everything is documented. The day you want us gone, nothing breaks.
- Live with a small slice of real users first
- Round-the-clock monitoring with instant rollback if anything breaks
- Connected to all your existing tools (CRM, billing, calendars, etc.)
- A simple dashboard showing the result we promised to deliver
- Training videos and written instructions handed over
04
Maintain & grow
Ongoing — your call Software needs care. Tools change underneath it. New features become obvious once people start using it. From here you can take it over completely, or keep us on a flat monthly fee to maintain what's running and build what's next — a new feature, an extra integration, the next project entirely.
- Weekly or monthly improvements
- Quarterly review with you — what's working, what's next, what it's earned back
- Defined response times if anything goes wrong
- Next project scoped from real usage data
- Clean exit documentation — leave any time